Refund Policy

This policy explains how refund requests for Infinity Portal subscriptions, billed by Taprobane Holdings (Private) Limited, are handled.

1. Before you subscribe

We'd rather answer questions upfront than process a refund afterward - request a demobefore committing to a plan, so pricing and fit are clear before any payment is made.

2. Refund requests

If something isn't right with your subscription, contact us and we'll look at the request on its own merits - how much of the billing period has been used, what happened, and what's fair given the circumstances. We aim to respond to every request promptly and in good faith.

3. How to request one

Email [email protected] with your business name and the billing period in question. We'll confirm receipt and follow up with a decision.

4. Processing

Approved refunds are returned using the original payment method where possible. Processing times can vary depending on your bank or payment provider.

5. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated date at the top of this page.